Australia (Head Office):
3/24 Expo Crt, Ashmore QLD 4214
Philippines (Operations Centre):
Ground Fl, Office 101, Atelier Bldg, Juana Osmena St Ext, Cebu City 6000
Our Shared Staff service is not like one of those typical Answering Services that simply answer your call and take a message for you.
Our Shared Staff service is completely different. It's like having your own dedicated full time staff member. They are trained in knowing about your business and what you want them to do for you.
So as they liaise with your customers you have some who knows and cares about your business.
The only difference is that they are shared with a few other business who, like you, don't have enough work or calls for a full time staff member.
The Shared Staff service is perfect for businesses with a low volume of calls. You have 40 Phone Calls/Live Chat interactions included per week. Excess interactions are just $2 per call/live chat.
At $99 a week, this is the perfect solution for a small business.
We can answer your calls. You simply divert your phone to a dedicated local phone number we provide you with or you can advertise your new phone number directly.
We can also transfer inbound calls to you as a Receptionist Service.
To have calls transferred to you, you will need to purchase a VOIP phone. The VOIP Phone simply plugs into your internet Router and comes to you set up and ready to go.
There is a flat rate $15 monthly fee for calls to be transferred to you. There are no timed call charges or any other extra charges. When a call is transferred to you, you can talk as long as you like.
Desk phones start from $135 and Cordless Phones start from $195.
Live Chat is not an option anymore... it's a must!
We have found that more people are using Live Chat than making a phone call.
If you offer both Phone call and Live Chat support to your customers you will be providing outstanding customer service that your customers will love!
As part of the Shared Staff Service we can engage with Live Chat conversations with your customers and web site visitors.
There is no monthly charge however we will need to set up our Live Chat service on your web site. This is a once of $79 fee.
Complete the online Registration Form. We'll ask you about your business and what you need our team member to do for you.
We assign you one of our awesome Team to your business and set a time to introduce you to them. We'll also set up a time for your onboarding & training so your assistant knows what they need to do for you.
You have a training session with your assigned team member. Provide them with instructions of what you wnat them to do for you, provide them with access to any systems you want them to use etc.
Ready to go! You can now ease back and focus on your work and let our team member look after your calls, live chat, bookings, order taking etc.